Location: Hybrid/Kings Hill, Kent
Salary/package: £29,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Procurement Services are looking for a dedicated Public Sector Engagement Assistant with a customer-focused approach to join their team and build relationships with customers, identify opportunities and provide a friendly, professional service.

If you’re confident speaking to new people, enjoy building relationships and are eager to learn, this could be a great opportunity to develop your skills and build your career within a supportive team.

Who we are 

Procurement Services is a market-leading procurement services business and our focus is on providing compliant routes for the UK public sector to procure products and services from local, national and global suppliers.

Working across all public sector verticals, our teams support buyers from local authorities, central government bodies, NHS trusts, educational establishments and many others, in identifying their procurement needs and offering a compliant procurement route to deliver on their requirements.

Why this role matters 

The Public Sector Engagement Assistant will play a key role in increasing the use of Procurement Services’ compliant frameworks, ensuring public sector customers receive informed advice and support throughout their procurement journey.

This is a role where commercial awareness and relationship building are essential with responsibility for identifying opportunities, developing a strong customer pipeline and contributing to financial targets.

What you’ll be doing 

• Identify national procurement opportunities by utilising various data sources, reaching out to potential customers in new markets, and driving further growth with existing customers.

• Build and nurture relationships with senior decision-makers and key representatives within potential customers and customer groups.

• Stay well-informed on the challenges faced by the public sector, demonstrating expertise in your products/services, including awareness of competitor and regulatory changes.

• Promote new product and service developments to prospective customers through multiple communication channels, with an emphasis on a "phone-first" approach for existing and potential clients.

• Ensure all communications comply with procurement regulations and guidelines.

• Achieve targets for key performance indicators related to procurement activities and framework usage, providing regular updates to the Public Sector Engagement Manager or Head of Brand Relationship Management.

• Track procurement activities and build a robust pipeline of future opportunities across all frameworks, supporting the team in documenting customer, supplier, and framework interactions.

• Assist customers in managing ongoing relationships throughout the procurement process to ensure the highest likelihood of success, ensuring all necessary contract documentation is completed and signed.

What we’re looking for

• Experienced at developing relationships and networking.

• Proficient use of Microsoft Office applications, particularly Excel and Word.

• Ability to organise and plan workload to meet targets and deadlines.

• Confidence speaking to new people over the phone and via Microsoft Teams, building rapport from the first conversation.

• A clear and confident telephone manner.

• Strong interpersonal and communication skills with a friendly, professional and customer-focused approach.

• A genuine customer-focused mindset with the ability to understand customer needs and provide a positive experience.

• Strong attention to detail when entering, updating and maintaining customer and procurement data.

• The ability to follow established processes and process maps accurately and consistently.

What you’ll get in return

• Salary of £29,000 per annum.

• 25 days annual leave, increasing with length of service.

• Birthday Day Off.

• One Concessionary Day off during the Christmas Period.

• Life assurance cover (4x salary).

• Pension scheme with 4% employer contribution.

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.

• Volunteer days and access to a comprehensive wellbeing programme.

• Tailored development support with real opportunities to progress.

• Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.